Our dedicated project management team works with the customers through the entire life span of the project. The standard customer engagement begins with initial qualification to understand your requirements and timelines followed by consultation with our scientific team to discuss crucial elements such as assay design, bioinformatic needs, target population, specimen requirements, deliverable, etc. Based on the outcome of discussion, our project management team drafts a study plan to be followed by our lab staff to ensure that we meet the standards and criteria set-forth by the client.
Please email us your project details at info@Genosity.com. Our team will reach out to you to initiate project set-up and go over details and logistics.
Please follow the specimen shipment guidelines provided by Genosity to ship samples along with proper documentation needed to process those specimens. Please reach out to your designated Genosity Project Manager if you have any questions
For tests offered by Genosity, please follow the specimen requirements for that specific test in our Test Catalog or in the Genosity study operations plan for the project.
Please package labeled specimens with accompanying documents based on CDC requirements for the specimens, and ship them to:
485F Route 1 S, Suite 110
Iselin, NJ, 08830
You can check the status of your orders by logging into our Gateway Portal. If you would like to register to get access to the portal, please reach out to your project manager or email us at firstname.lastname@example.org.